February 2026 Tips and Reminders for IT Service Changes for Health Campus
CUSTOMER ENGAGEMENT
HSIT xChange
The HSIT xChange series is a new hybrid forum that launches Mar. 6, 2026 at noon in the Anlyan Center (TAC) Auditorium and via Zoom. The first session will include updates on improvements to IT customer service, demo of new chat tools, recent changes to the website and service portal, and more.
Why Attend: Learn about recent changes, share feedback, ask questions, and suggest future topics.
Cybersecurity is a personal safety and security matter. Learn tips on keeping oneself, family members, and work-related activities safe from identity theft, cyberbullying, and scams. Using a secure device that meets Yale Minimum Security Standards (MSS) is important to protect Yale information (HIPAA, proprietary information, research work, etc.) when working remotely or off-site.
Yale will retire from the Box at Yale service in March 2026. Files in Box will be automatically moved to Yale Microsoft 365, school-by-school. YSPH and YSN have already migrated files, and YH is currently in the process of migration. YSM migration began Feb. 20 at 5 p.m. EST and completed Feb. 23. Going forward, HSIT recommends reviewing and migrating data to free, Yale-supported Microsoft 365 tools such as OneDrive, Teams, and SharePoint. Read more details on available storage options.
The guidance aims to inform health sciences professionals about responsibly adopting and implementing AI technologies in healthcare, placing a strong emphasis on ethical considerations, patient safety, and effective tool selection.
Faster call handling: Automated NetID capture at call start improves triage, routing, and handle time.
Improved customer experience: More channels and smarter tools make support easier, quicker, and more efficient.
CHANGE MANAGEMENT TRAINING
University-Wide Community of Practice for Change Management
The Organizational Change Management Community of Practice (OCM CoP) brings together change agents to build connections and strengthen the change management discipline across Yale. The kickoff meeting was held on Feb. 25, launching this collaborative group to enhance the university’s collective ability to navigate change successfully. Through open dialogue and shared learning, the OCM CoP aims to strengthen alignment with strategic goals, build capacity for effective change management, and exchange proven practices and success stories. To learn more or join, email OCM@yale.edu.
New Training in Workday
Yale Medicine Training & Development team offers in-person and virtual learning for managers and staff across YSM. Available in Workday Learning, YSM members can sign for five classes: Introduction to ADKAR, Introduction to Change Management, Introduction to Leading Change, Thriving Through Change, and Change Reinforcement Workshop.
