Six Summer Interns Boost Health Sciences IT Efforts: We extend our gratitude to the ITS Summer College Internship Program participants who collaborated with our team from June through August. Here’s a glimpse into some of their impactful experiences:
Matthew Rostkowski, a Business Analyst Intern with the Strategy & Portfolio team, highlighted his work on migrating Security Planning Assessment (SPA) tracking data from Excel to ServiceNow. He noted, "My favorite experience was managing the entire migration process—from gathering legacy data and creating necessary ServiceNow tickets to engaging with various stakeholders and drafting documentation." Matthew's efforts have enhanced the efficiency and oversight of over 30 active SPAs and established a comprehensive archive for Health Sciences IT's project and operational portfolios.
Akhmed Zhanaidarov, a Business Analyst Intern with the Yale School of Medicine Technology Support Services team, focused on improving record-keeping tools. He analyzed over 15,000 PeopleHub entries previously maintained in Excel and developed a Power BI dashboard to facilitate real-time data access. This dashboard enhances user experience by streamlining data retrieval and offering advanced filtering options to meet specific needs.
Yale Center for Clinical Investigation Launches New Ticketing System: The new Salesforce-based ticketing system, created by Health Sciences IT, will support YCCI's various services, processes, and six unique workflows. This tool will also develop metrics to track outcomes. Software Available for Researchers via Virtual Desktop: Together with members from Health Sciences IT, Research, Yale Procurement, Yale New Haven Health Systems Procurement, and technical teams from both organizations, has been conducting research on transferable software licenses. As a result of our research, it has been determined that SASS, SPSS, and STATA are all available to Yale researchers in the YNHHS virtual desktop. These software licenses may be used with clinical data for research studies.
Jeff Goddu to Become New Director of Technology Support Services (TSS) Come September 1st: We're pleased to welcome Jeff, current Associate IT Director at the School of Nursing, as the new Director of TSS in September. Jeff brings over 20 years of progressive experience in technology support, strategic planning, and process improvement. He started with Yale back in 2008 as an IT Support Technician and quickly advanced his career in managing large-scale projects, overseeing technical teams, reducing operational inefficiencies, and implementing innovative solutions to meet the needs of School of Nursing. We are thrilled for this new promotional opportunity for Jeff and excited to get him formally introduced to the team and across Yale School of Medicine. The School of Nursing and School of Public Health IT support teams will continue to report directly to Jeff as part of Health Sciences IT’s support coverage model for the health campus.
Plans for Fall Prompt-a-Thon Underway: This October, Health Sciences IT will host a series of prompt-a-thons for schools across the health campus. The series will be aimed at individuals who are new to generative AI, exposing them to ChatGPT through best practice prompt techniques and output evaluations. Stay on the lookout for registration!School of Nursing Deploys Confluence Knowledge Base: This month, a new searchable knowledge base was rolled out for members of the school. This Confluence instance offers school-wide information, how-to’s, business unit process documentation, and more.Aligned Clinician Enterprise Hires Inaugural Chief Administrative Officer: Berthe Erisnor, MBA, was appointed as the first chief administrative officer for the Aligned Clinician Enterprise (ACE) and began her new role August 26. With close to two decades of experience in the health care industry, Berthe is known as a transformational leader with a track record of notable accomplishments in ambulatory operations, strategic program development, and change management. In her role, Berthe will work closely with the School of Medicine clinical chairs, Yale Medicine and the Northeast Medical Group medical, administrative, and financial leaders, relevant enterprise partners, and the ACE advisory committee to lead strategic initiatives to enhance quality, service, and access for patients while providing strategic administrative support to the ACE and oversight of its management services organization functions. Berthe also will be responsible for supporting strategic clinician recruitment, including executing on the primary care strategy for the enterprise. Yale Health Enhancement "Significantly Reduced Manual Workload": Managers in the Billing and Member Services departments express satisfaction with the newly implemented process of sending Yale Health insurance and guarantor information through the Epic ADT interface. Yale Health collaborated with the YNHHS Integrations team to update the interface to include both guarantor and Yale Health coverage information. Phase two of this work will include adding guarantor and coverage information for dependents.
Shoutout to Health Sciences IT's Ann Kelly for representing at the AV/IT Summit in NYC earlier this month.
August's Lunch and Learn, hosted by Health Sciences IT's Classroom Technology and Media Coordinator Eric Brown, focused on the importance of light and lighting and the related innovations available at Yale.
Jeff Goddu to Become New Director of Technology Support Services (TSS) Come September 1st: We're pleased to welcome 
